Privacy Policy

1. General provisions

This Privacy Policy (the “Policy”) governs the processing of personal data of users of the website sqorapro.com (the “Website”), owned by Sqora Pro LLP (the “Operator”).

By using the Website, the user unconditionally agrees to this Policy and the terms of personal data processing set out in it.

2. Personal data we collect

When you use the Website, we may collect the following categories of personal data:

2.1 Data you provide voluntarily:

• First and last name
• Email address
• Phone number
• Company name (if provided)
• Message or comment

2.2 Data collected automatically:

• IP address
• Browser and operating system information
• Activity data on the Website
• Cookies
• Page visit times

3. Purposes of personal data processing

Your personal data is processed for the following purposes:

• Handling and responding to your requests submitted via contact forms
• Providing information about web development services
• Contacting you regarding your requests
• Improving the quality of the Website and our services
• Technical support of the Website's operation
• Analyzing traffic and user behavior
• Protection against spam and fraud

4. Legal grounds for processing

Personal data is processed on the basis of:

• The data subject's consent to the processing of their personal data
• Fulfilment of obligations to provide information about services
• The Operator's legitimate interests related to its business activities
• Requirements of the laws of the Republic of Kazakhstan

5. Personal data processing methods

We perform the following operations with personal data:

• Collection and systematization
• Accumulation and storage
• Clarification (updating, modification)
• Retrieval and use
• Blocking, deletion, destruction
• Anonymization of personal data

6. Personal data retention periods

Personal data is retained for the following periods:

• Contact form data: 3 years from the last request
• Technical data (logs): 12 months
• Cookies: according to browser settings, but no longer than 12 months
• Analytics data: 24 months in anonymized form

After these periods expire, personal data is deleted or anonymized.

7. Disclosure of data to third parties

We do not sell, exchange or transfer your personal data to third parties without your explicit consent, except in the following cases:

• When you have explicitly consented to such transfer
• At the request of government authorities of the Republic of Kazakhstan within their powers
• To protect our rights and security in the event of a breach of user agreements
• When technical data is transferred to hosting providers (data is stored in the Republic of Kazakhstan)

8. Cross-border data transfer

All personal data is processed and stored on servers located in the Republic of Kazakhstan. Cross-border transfer of personal data takes place only with your explicit consent and in accordance with the laws of the Republic of Kazakhstan.

9. Security measures

We apply necessary and sufficient organizational and technical measures to protect personal data:

• Protection against unauthorized access to personal data
• Timely detection of unauthorized access incidents
• Prevention of possible adverse consequences of violations
• SSL encryption during data transmission
• Restricting employee access to personal data
• Regular data backups

10. Your rights as a data subject

Under the laws of the Republic of Kazakhstan, you have the following rights:

10.1 Right to information:

• To receive information about the processing of your personal data
• To know the legal grounds and purposes of processing
• To receive information about processing periods

10.2 Right of access:

• To receive copies of your personal data
• To receive information about data sources

10.3 Right to rectification:

• To demand correction of inaccurate data
• To demand completion of incomplete data

10.4 Right to erasure:

• To demand deletion of personal data
• To demand that processing stop

10.5 Right to withdraw consent:

• To withdraw consent to personal data processing
• To opt out of receiving marketing materials

11. How to exercise your rights

To exercise your rights, send a request by one of the following means:

We will respond to your request within 30 days of receiving it.

12. Use of cookies

Our website uses cookies to improve the user experience. Detailed information about their use is provided in our Cookie Policy.

13. Operator details

14. Changes to this Privacy Policy

We reserve the right to amend this Policy.

The new version of the Policy takes effect upon publication on the Website unless the new version provides otherwise.

The current version of the Policy is always available at: sqorapro.com/privacy-policy.

15. Requests and complaints

If you disagree with how your personal data is processed, you may file a complaint with the authorized personal data protection body of the Republic of Kazakhstan — the Information Security Committee of the Ministry of Digital Development, Innovation and Aerospace Industry.